Terms of Service

• You must provide accurate and complete information when creating an account and keep that information current.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
• You must be at least 18 years old and capable of entering into a legally binding agreement to use the Service.

• We may offer a 7-day free trial of certain subscription plans.
• You may cancel at any time during the trial period to avoid being charged. If you do not cancel before the trial ends, your subscription will automatically begin, and your payment method will be charged at the then-current subscription rate.

• Subscriptions are billed in advance on a monthly or annual basis, depending on the plan selected.
• Subscriptions automatically renew at the end of each billing period unless canceled before renewal.
• You may cancel your subscription at any time through your account settings. Cancellation prevents future charges but does not entitle you to a refund for the current billing period.
• All fees are non-refundable except where required by applicable law.
• We reserve the right to modify pricing at any time. We will provide reasonable advance notice of any pricing changes, and such changes will apply at the start of your next billing cycle.
• We may suspend or terminate access to the Service for failed payments, overdue accounts, chargebacks, or suspected fraudulent activity.

You agree not to:

• Use the Service for any unlawful, fraudulent, deceptive, or harmful purpose.
• Access or attempt to access systems, data, or accounts that do not belong to you.
• Interfere with, disrupt, or impair the operation of the Service.
• Reverse engineer, decompile, or attempt to extract source code from the Service except where prohibited by law.
• Upload or transmit content that infringes intellectual property rights or violates applicable laws.
• Resell, sublicense, distribute, or commercially exploit the Service without our written consent.

The Service lets you send transactional communications — including email and SMS appointment reminders, invoices, estimates, and payment reminders — to the customers, leads, and other recipients whose contact information you enter into the Service. You are solely responsible for ensuring that every recipient has given you the consent required by applicable law before you enter their phone number or email address into the Service or use the Service to message them.

SMS consent and TCPA compliance

• Before entering a customer's mobile phone number into the Service, you must obtain that customer's express prior consent to receive SMS messages from your business through the Service. Consent must cover the categories of messages the Service may send on your behalf, including appointment reminders, invoice and estimate notifications, and payment reminders.
• You must comply with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, the Federal Trade Commission Telemarketing Sales Rule, the CTIA Messaging Principles and Best Practices, all applicable state laws, and the messaging policies of mobile carriers and aggregators (including Twilio Inc.) at all times.
• When you record a customer's phone number in the Service, you must affirm — via the SMS-consent checkbox provided in the customer-management interface — that you have obtained the customer's consent and shown them the standard disclosure (message categories, frequency, message-and-data-rates notice, opt-out instructions, and a link to our Privacy Policy). The Service will not send SMS to a recipient whose consent flag is not enabled.
• When using the Refer & Earn feature to send an SMS invitation to a third party, you must separately confirm that you have the recipient's permission to text them about Contractor Office.
• You must honor every opt-out request promptly. The Service processes inbound STOP / UNSUBSCRIBE replies automatically and flags the recipient as opted out platform-wide; you must not attempt to re-add an opted-out recipient unless they explicitly re-consent.
• You must not use the Service to send marketing, promotional, advertising, telemarketing, political, religious, or other non-transactional content to a recipient's phone number unless that recipient has given you the additional, specific consent required by applicable law for such content.
• You must not enter phone numbers obtained from purchased lists, scraped sources, or any source where the recipient has not given you direct, knowing consent.

You are the sender of record for any communication initiated through the Service on your behalf. You indemnify Faregrabbr LLC against any claim, fine, penalty, complaint, or carrier action arising from your failure to obtain or maintain the required consent or from your violation of any messaging or anti-spam law. Faregrabbr LLC reserves the right to suspend or terminate access to messaging features if we receive credible reports of consent violations, excessive opt-out rates, or carrier complaints associated with your account.

• You retain ownership of all content, data, information, photos, customer records, estimates, invoices, jobs, and other materials you upload or create through the Service ("Customer Content").
• You grant Faregrabbr a limited, non-exclusive license to host, store, process, transmit, and display Customer Content solely as necessary to operate, maintain, improve, and provide the Service.
• You are solely responsible for the legality, accuracy, quality, and reliability of Customer Content.

• While we take reasonable measures to protect Customer Content, you are responsible for maintaining backup copies of important information.
• We do not guarantee that Customer Content will never be lost, corrupted, or unavailable and shall not be liable for any loss of data.
• Upon cancellation or termination of your account, we may retain Customer Content for a limited period to allow data export. We reserve the right to permanently delete Customer Content after 30 days following account termination.

The Service, including all software, designs, trademarks, logos, text, graphics, and other materials provided by Faregrabbr, is owned by Faregrabbr LLC or its licensors and is protected by intellectual property laws. These Terms do not grant you any ownership rights in the Service or our intellectual property.

The Service may integrate with third-party products and services, including payment processors, mapping services, communication platforms, accounting software, and other providers. We are not responsible for the availability, accuracy, security, or performance of third-party services and disclaim any liability arising from their use.

We may modify, suspend, or discontinue any part of the Service at any time. We do not guarantee that the Service will be uninterrupted, secure, error-free, or available at all times.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FAREGRABBR LLC, ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF:

• THE AMOUNT YOU PAID TO US DURING THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR
• $100 USD.

You agree to defend, indemnify, and hold harmless Faregrabbr LLC, its affiliates, officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys' fees, arising out of:

• Your use of the Service;
• Your Customer Content;
• Your violation of these Terms; or
• Your violation of any law or third-party rights.

You may stop using the Service and cancel your subscription at any time.

We may suspend or terminate your access to the Service immediately if:

• You violate these Terms;
• You fail to pay applicable fees;
• Your use of the Service creates legal, security, or operational risks for us or other users.

Termination does not relieve you of any outstanding payment obligations.

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles.

• Any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in California, except where prohibited by law.
• Each party waives any right to a jury trial or participation in a class action lawsuit.
• Nothing in this section prevents either party from seeking injunctive relief for intellectual property infringement or unauthorized access to systems or data.

• We may update these Terms from time to time.
• If we make material changes, we will update the "Last Updated" date and may provide additional notice through the Service or by email.
• Continued use of the Service after the effective date of revised Terms constitutes acceptance of those Terms.

If you have questions regarding these Terms, please contact us at:

support@getcontractoroffice.com

Faregrabbr LLC, California, USA